Custom AI agent · HR
AI Employee FAQ Support Agent
Give employees fast, source-grounded answers to everyday questions.
Answer recurring employee questions from approved internal sources while routing access, sensitive, and action-required cases.
- Less repetitive work for HR, IT, and operations help desks
- More consistent answers linked to current internal policies and guides
- Clearer escalation when a question needs an owner, access, or specialist review
Starting at $300 USD/month
Starting price is $300 USD/month for a tailored solution. Your final proposal defines the scope, deliverables and payment terms. Additional integrations, usage, hosting and ongoing support are scoped and priced before work begins.
What is an AI employee FAQ support agent?
An AI employee FAQ support agent helps internal teams answer recurring workplace questions from approved company knowledge. It can classify requests, retrieve current policies and how-to guides, explain procedures in plain language, and route questions that require a person, an access check, or a system action. Tranki configures the workflow around your departments, locations, employee groups, source hierarchy, effective dates, security boundaries, and escalation owners. The agent provides practical guidance from approved sources; it does not invent policy, access confidential records, make employment decisions, or perform a change just because an employee asks.
What it can support
Classify employee questions
Recognize topics such as workplace policies, onboarding, payroll guidance, benefits navigation, IT procedures, facilities, travel, security, and other categories your team defines.
Retrieve current sources
Search approved handbooks, policy pages, internal guides, service instructions, calendars, and knowledge articles while preserving department, location, audience, and effective-date context.
Explain next steps
Turn source material into a concise response with relevant links, prerequisites, and limits, making uncertainty visible instead of filling gaps with an unsupported answer.
Route action-required cases
Send requests involving permissions, personal records, sensitive matters, disputes, approvals, or system changes to the designated owner with the useful context attached.
Where it can help
New-hire questions
Guide employees to approved onboarding, workplace, payroll, benefits, equipment, and access information without asking them to search multiple systems.
Everyday policy help
Answer recurring questions about schedules, expenses, travel, security, facilities, and internal procedures using the current source for the employee’s context.
Internal service-desk triage
Classify requests, provide self-service guidance where appropriate, and route tasks or sensitive questions to HR, IT, finance, or operations.
How it works
A step-by-step workflow your team can review before launch.
1. Map the knowledge sources
Tranki defines departments, audiences, locations, effective dates, policy owners, approved sources, terminology, access boundaries, and escalation categories.
2. Receive the employee question
The agent captures the request and permitted context, minimizing personal data and distinguishing general guidance from a request for account-specific action.
3. Retrieve and explain
It finds the applicable source, summarizes the procedure, links to the original guidance, and signals if the source is missing, outdated, or ambiguous.
4. Escalate or close the loop
Action-required or sensitive cases move to the correct owner; self-service answers remain traceable to the approved source and can collect feedback.
Built around your business
What we configure
- Departments, locations, employee groups, topic taxonomy, terminology, source hierarchy, effective dates, languages, response style, and answer length
- Authentication, privacy and redaction rules, escalation categories, ticket fields, service levels, feedback prompts, ownership, retention, and audit history
- Connections to approved intranet, HRIS, IT service desk, document, knowledge base, email, chat, or calendar systems using least-privilege access
What we need from you
- Current employee handbook, policy and procedure sources, owners, effective dates, audience scope, terminology, supported channels, and escalation paths
- Approved access to internal knowledge and service systems with authentication, privacy, retention, and permission boundaries clearly defined
- Representative simple, ambiguous, outdated-source, access-required, sensitive, multilingual, and action-request questions for testing
Clear boundaries before launch
What it will not do
The agent does not create or change policy, make employment decisions, grant access, alter payroll or HR records, provide legal or medical advice, disclose confidential information, or execute a system action without the approved control. It should not infer a policy from a colleague’s message, rely on an outdated source, request unnecessary personal details, or present an uncertain answer as authoritative. Complaints, accommodations, investigations, security incidents, disputes, and other sensitive matters require the appropriate human process.
How success is measured
Track source-grounded answer rate, helpfulness feedback, escalation precision, unresolved-topic volume, outdated-source detection, repeat-question rate, response time, employee rework, privacy events, source-link coverage, and the percentage of action requests routed to the correct owner. Review samples across departments, locations, languages, employee groups, policy types, and source updates.
Frequently asked questions
What does an AI employee FAQ support agent do?
It answers recurring employee questions from approved internal sources, explains next steps, and routes personal, sensitive, or action-required cases to the right owner.
Can it change an employee's records or permissions?
No. It can explain a process or route a request, but authorized systems and human owners remain responsible for changes and approvals.
Can it support HR, IT, finance, and operations questions?
Yes, when those departments, sources, permissions, categories, and escalation owners are included in the approved scope.
How does it handle an outdated or conflicting policy?
It should use the configured source hierarchy and effective dates, make the conflict visible, and route the question to the source owner instead of choosing silently.
Can employees ask questions in chat or email?
Potentially, when the channel is approved, identity and access are handled appropriately, and the workflow can preserve the request and source context.
Will it answer sensitive HR or medical questions?
It should minimize sensitive data and route those questions to the secure HR or specialist process rather than making a personal or legal conclusion.
What is included in the $300/month starting price?
The starting price covers a scoped, tailored solution. The final proposal defines the source set, integrations, usage, support, deliverables, and payment terms.
