Privacy Policy

Last updated: October 20, 2026

This Privacy Policy explains how Tranki S.A.S. ("Tranki," "we," "us" or "our") collects, uses, shares and protects personal information when you visit our US websites (including tranki.ai/us and tranki.ai/agents), contact us or use our services (the "Services"). It also describes the privacy rights available to residents of certain US states.

1. Information we collect

1.1 Information you provide

1.2 Information processed on behalf of our customers

When a business uses Tranki to communicate with its own customers, we process that information on the business's behalf and following its instructions. This may include the public profile name and identifiers of end customers, the content of messages (text, audio, files, locations), phone numbers and message metadata received through Meta's WhatsApp Business Platform and other connected channels. The business is responsible for its own privacy notices and for obtaining any required consents. If you are an end customer of a business that uses Tranki, please contact that business to exercise your rights; we will assist it as required by law.

1.3 Google user data

When a customer connects Google Calendar through OAuth, Tranki requests only the permissions needed to check availability and to create, update or delete events according to the customer's instructions. Google Calendar data is used only to provide the scheduling feature; it is not sold or used for advertising. Access tokens are stored encrypted, and access can be revoked at any time from the Google account or by writing to [email protected]. Tranki's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

1.4 Information collected automatically

2. How we use information

3. Artificial intelligence

Our agents use AI model providers to understand and respond to messages. Depending on the implementation, these may include OpenAI, Anthropic and Google. These providers process the information needed to generate each response on our behalf. Tranki does not use your data, or the messages of your customers, to train AI models.

4. Data from Meta platforms

Tranki does not use, sell, license or share data obtained through Meta's APIs (WhatsApp, Facebook or Instagram) for advertising profiling, to build audiences, to transfer to data brokers or to send advertising unrelated to the relationship between a business and its customer. This data is used only to enable the customer service, sales and support functions of the Services.

5. How we share information

We do not sell personal information for money. We share personal information only as follows:

6. International transfers

Tranki is based in Mexico. Your information may be processed in Mexico, the United States and other countries where we or our service providers operate. We use appropriate safeguards for these transfers.

7. Retention and security

We keep personal information while your account is active or as needed to provide the Services, and afterwards only as required for legal, tax or dispute purposes. When a customer deletes its account or disconnects a channel, the related data and stored conversations are removed from our primary databases, except where we must keep them by law. We use administrative, technical and physical safeguards, such as encryption of access tokens, to protect personal information. No method of transmission or storage is completely secure.

8. Your privacy choices

8.1 Opting out of advertising cookies

You can limit the use of your information for targeted advertising by:

8.2 Marketing communications

You can opt out of our marketing communications at any time by using the unsubscribe link included in our emails, by asking us to stop in reply to any message, or by writing to [email protected].

9. US state privacy rights

Depending on your state of residence (for example, California, Colorado, Connecticut, Virginia, Utah, Texas, Oregon and other states with comprehensive privacy laws), you may have the right to:

To exercise these rights, email [email protected]. We will verify your identity before responding and will answer within 45 days, or as otherwise required by law. You may use an authorized agent, who must provide proof of authorization. If we deny your request, you may appeal by replying to our decision; we will respond to the appeal within the time required by your state's law.

Categories of personal information. In the past 12 months we have collected identifiers (such as name, email, phone and IP address), commercial information (such as plans purchased), internet activity (such as pages visited), approximate geolocation, professional information (such as company and company size) and the content of communications. We collect them from you, from your devices and from the businesses that use our Services, for the purposes described in section 2, and disclose them to the categories of recipients described in section 5. We do not collect sensitive personal information for the purpose of inferring characteristics about you.

10. Children

Our Services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy. We will post the updated version on this page with a new date and, for material changes, notify active customers by email.

12. Contact

Tranki S.A.S., Mexico
Email: [email protected]