Custom AI agent · Finance
AI Payment Reminder Delivery Agent for Mortgage Brokers
Separate broker service invoices from borrower loan obligations.
Prepare staff-reviewed reminders for approved mortgage broker service invoices after checking fee, credit, and payment records.
- Limit follow-up to broker-approved service invoices
- Pause disputed fees, refunds, and contract questions for staff review
- Keep borrower loan payments and lender servicing outside the workflow
Starting at $300 USD/month
Starting price is $300 USD/month. A tailored proposal defines the brokerage workflow and deliverables; integrations, usage, hosting, and ongoing support may be scoped separately.
What is an AI payment reminder delivery agent for mortgage brokers?
This AI payment reminder delivery agent is scoped for mortgage brokers following up on their own approved service invoices, consulting fees, or other business receivables. It checks designated client engagement, invoice, fee approval, credit, refund, and posted-payment records before preparing a message for broker staff to review. Each firm defines which fee types qualify, how milestones and due dates work, and which accounting record is authoritative. A disputed fee, cancellation, refund request, contract question, or payment mismatch is held for a staff member. Borrower mortgage installments, lender servicing, escrow, loan balances, and loan applications are expressly outside this workflow. The agent does not contact borrowers about loan obligations, collect lender debt, evaluate loan applications, advise on eligibility, negotiate terms, process payments, or make collection decisions.
Brokerage receivables with clear boundaries
Restrict to broker service invoices
Include only approved invoices owed to the brokerage under its documented engagement and billing terms.
Check fee and payment records
Review the designated engagement reference, fee approval, invoice date, due date, credits, refunds, and posted payments.
Hold questions and disputes
Pause disputed fees, canceled engagements, refund requests, contract questions, and mismatched records for broker staff.
Keep borrower loan accounts out
Exclude mortgage principal, interest, escrow, lender fees, servicing balances, and borrower payment schedules.
Prepare a business reminder
Use broker-approved language and authorized business contact details, with a staff member approving each draft.
Where it can help
An approved consulting invoice is due
Match the invoice to the firm's engagement and fee approval, then prepare a reminder draft for staff review.
A client disputes a broker fee
Pause follow-up and route the engagement and invoice references to the broker's designated reviewer.
A borrower asks about a mortgage installment
Keep the issue outside broker receivables and direct the inquiry to the lender or servicer's authorized channel.
How it works
A step-by-step workflow your team can review before launch.
Define permitted invoice types
List only the brokerage's own approved service fees and business receivables; explicitly exclude borrower loan obligations.
Map engagement and billing records
Identify the authoritative engagement, fee approval, invoice, credit, refund, and payment fields.
Screen for disputes
Hold cancellations, disputed fees, refunds, contract questions, and payment mismatches for staff.
Prepare a staff-reviewed draft
Use an approved business template and the contact channel authorized by the broker and client.
Approve and monitor
Broker staff review the recipient, invoice, amount, timing, and message, then update any holds or workflow rules.
Built around your business
What we configure
- Brokerage service and consulting invoice types, engagement milestones, fees, due dates, and excluded items.
- Credit, refund, cancellation, dispute, payment matching, and staff-approval paths.
- Broker brand voice, authorized business contacts, communication timing, and exception routing.
What we need from you
- Authorized access to the brokerage's engagement and accounting records.
- Documented service-fee terms and reliable invoice, credit, refund, and payment data.
- Written rules limiting follow-up to the brokerage's own approved business receivables.
- Named reviewers for fee disputes, contract questions, refunds, and borrower inquiries.
Clear boundaries before launch
What it will not do
This workflow covers only the mortgage brokerage's own approved service invoices and business receivables. It does not collect mortgage principal, interest, escrow, lender fees, or other borrower loan obligations; service a loan; contact a borrower about lender debt; evaluate applications; determine creditworthiness or loan eligibility; advise on loan terms; process payments; or make collection decisions. Disputed fees, contract concerns, cancellations, refunds, and mismatched payments require broker staff review. The brokerage remains responsible for authorized recipients, communication rules, privacy, security, and records.
How success is measured
Track broker invoices screened, fee and payment records reconciled, drafts prepared and approved, disputed fees held, borrower inquiries routed, correction rates, and staff review time. Compare with the brokerage's own baseline; these workflow measures do not guarantee payment or lending outcomes.
Frequently asked questions
What does this payment reminder agent do for mortgage brokers?
It checks the brokerage's approved service invoices and prepares reminder drafts for broker staff to review.
Does it collect mortgage payments from borrowers?
No. Borrower loan installments, escrow, lender fees, and servicing balances are excluded from this workflow.
Can it evaluate a borrower's loan application or eligibility?
No. It does not assess applications, creditworthiness, lending eligibility, or loan terms.
Which invoices can be included?
Only business receivables the brokerage itself is authorized to invoice, such as approved consulting or service fees under documented engagement terms.
What happens if a client disputes a broker fee?
The reminder is paused and routed to the firm's designated reviewer.
Can it process payments or negotiate a fee?
No. It does not process payments, access payment credentials, negotiate terms, or make collection decisions.
Can staff approve every reminder?
Yes. Staff can verify the engagement, fee, recipient, channel, timing, and message before anything is sent.
What does the $300 per month starting price include?
Tranki solutions start at $300 USD/month. A tailored proposal defines scope and deliverables; integrations, usage, hosting, and ongoing support may be scoped separately.
