Custom AI agent · Customer Support
AI Customer Support Agent
Good support starts with a clear answer.
Give customers answers grounded in your business information. We tailor your AI customer support agent to your products, policies and tone, with a clear path to your team when a conversation needs a person.
- Consistent answers to repeat questions
- Your policies and your brand voice
- Human handoff with conversation context
Starting at $300 USD/month
Starting price is $300 USD/month for a tailored solution. Your final proposal defines the scope, deliverables and payment terms. Additional integrations, usage, hosting and ongoing support are scoped and priced before work begins.
What is an AI customer support agent?
An AI customer support agent handles routine customer questions using information your business approves. Unlike a fixed FAQ menu, it can interpret a question, find relevant guidance and ask for missing details. Tranki designs the workflow with you: what the agent can answer, which systems it may access, and when it must hand the conversation to your team.
What it can handle
Answer from your knowledge
Use approved FAQs, product documentation, service descriptions and support policies. Agree on which source takes priority when two documents conflict.
Ask the useful next question
Collect the product, issue type or reference needed to understand a request. Keep the conversation focused instead of asking customers to repeat their whole story.
Recognize its limits
Define situations that require a person: missing information, sensitive issues, complaints, exceptions to policy or a customer asking for human help.
Hand over the context
Shape the handoff around your team's process, including the conversation summary, information already collected and the reason for escalation.
Where it can help
An online store after hours
A shopper asks about a return. The agent explains your approved return window and the next step. An exception or refund decision goes to your team; an order lookup needs a separately scoped store connection.
A service business before a booking
A prospective customer asks what a service includes and whether you cover their area. The agent uses your service information and collects the details your team needs to follow up.
A software team handling repeat questions
A user needs help finding a feature. The agent follows your documented steps, asks what they have already tried and escalates an unresolved issue with context.
How it works
A step-by-step workflow your team can review before launch.
Review the request
Identify what the customer needs and gather only the information needed to help.
Consult approved sources
Find the relevant product information or policy and check whether it answers the question.
Answer or hand off
Give a clear response within the agreed scope, or route the conversation to your team.
Review and improve
Use unanswered questions and sampled conversations to identify knowledge gaps and refine the workflow.
Built around your business
What we configure
- Your approved support documents and frequently asked questions
- Brand voice, terminology and response style
- Supported channels, languages and business hours
- Escalation rules, handoff destination and permissions
- Any required CRM, help desk or order-system connections
What we need from you
- A current set of FAQs, policies or product documentation
- Examples of common questions and difficult conversations
- A named team or person to receive escalations
- Access approval for any systems included in the agreed scope
Clear boundaries before launch
What it will not do
The agent should not invent a policy, promise a refund or change an account without an approved workflow. Account-specific answers require an authorized data connection and identity checks appropriate to the request. We define these limits with you before launch.
How success is measured
Start with a baseline for response time and common inquiry types. After launch, review answer accuracy, successful handoffs, unanswered questions and customer feedback. A useful resolution matters more than a high number of automated replies.
Frequently asked questions
What does an AI customer support agent do?
It responds to routine questions using approved business information, collects relevant details and hands situations outside its scope to your team. The exact workflow depends on your support process.
What does the $300 starting price mean?
Tranki solutions start at $300 USD/month. We review your requirements and provide a proposal with the agreed scope and payment terms. The starting price is not a promise that every integration or ongoing service is included.
Can it use our existing help center?
We can scope a knowledge workflow around your approved help center, FAQs or documents. We first review content quality, access and how updates should reach the agent.
Will it replace our support team?
It is designed to handle repeat questions and help your team focus on complex cases. You decide which conversations require a person and who receives them.
Can it connect to our CRM, store or help desk?
Connections can be included in a custom proposal after we check the platform, available API, permissions and required actions. A connection is not included automatically in the starting price.
How do we keep answers accurate?
We agree on approved knowledge sources, escalation rules and representative test conversations before launch. Your team should keep policies current and review samples and unresolved questions after launch.
How long does setup take?
The timeline depends on knowledge readiness, integrations and review requirements. We estimate it after the discovery conversation and confirm it in your proposal.
