Custom AI agent · Customer Support
AI Support Ticket Triage Agent for Public Relations Firms
Turn every media request into the right communications action.
Triage journalist inquiries, media monitoring alerts, approvals, interview requests, event logistics, client updates, and reputation follow-up for public relations teams.
- Separate journalist inquiries, interview requests, approvals, monitoring alerts, event logistics, client questions, coverage, and sensitive issues into the right queues.
- Surface outlet, deadline, spokesperson, campaign, topic, sentiment signal, approval status, and client-impact context for human review.
- Give account teams, media relations, content, executives, and clients the context they need without repeating intake.
Starting at $300 USD/month
Starting price for a tailored solution. Final pricing depends on accounts, campaign volume, channels, systems, integrations, monitoring scope, approval complexity, and support volume.
What is an ai support ticket triage agent for public relations firms?
The AI support ticket triage agent for public relations firms organizes journalist, client, spokesperson, partner, event, monitoring, and vendor requests across approved channels. It identifies the account and communications context, surfaces missing details such as outlet, deadline, topic, spokesperson, campaign, approval status, coverage link, and requested action, then recommends a queue and prepares a concise handoff. It supports administrative intake and response preparation; it does not make publication promises, approve statements, invent facts, provide legal advice, decide crisis strategy, or replace experienced communications professionals.
PR-support triage from media inquiry to the right account, content, or approval owner
Communications-request classification
Media and deadline signals
Account-team routing
Approved response preparation
Where it can help
Journalist and interview intake
Monitoring, coverage, and reputation follow-up
Approvals, events, and account coordination
How it works
A step-by-step workflow your team can review before launch.
Built around your business
What we configure
- Routing by account, campaign, outlet, topic, spokesperson, deadline, approval stage, client, channel, sensitivity, or request type
- Priority rules for hard media deadlines, live coverage, sensitive issues, executive requests, embargoes, event timing, client impact, and crisis review
- Knowledge from media lists, client briefs, messaging houses, FAQs, approval workflows, disclosure rules, event plans, monitoring taxonomies, and holding statements
- Tone, approvals, integrations, permissions, audit fields, confidential-data boundaries, response templates, escalation paths, and reporting preferences by account
What we need from you
- Accounts, campaigns, clients, spokespersons, media protocols, approval stages, service hours, escalation contacts, and approved communications language
- Journalist, outlet, briefing, campaign, coverage, monitoring, event, content, client, vendor, and approval context your teams use
- Approved acknowledgement, holding, media-response, briefing, approval, event, monitoring, crisis-escalation, and client-update templates
- Escalation rules for sensitive topics, confidential information, embargoes, legal review, crisis signals, corrections, executive communications, and client approval
Clear boundaries before launch
What it will not do
The agent supports administrative intake, triage, and approved response preparation. It does not make publication promises, invent facts, approve statements, provide legal advice, decide crisis strategy, disclose confidential information, or replace experienced communications professionals. Authorized account, media-relations, content, client, legal, and leadership teams remain responsible for accuracy, approvals, disclosures, crisis response, and final communications.
How success is measured
Measure inquiry completeness, media-deadline readiness, routing accuracy, approval turnaround, monitoring follow-up, coverage context, sensitive-issue escalation, response-preparation time, and time to the next authorized communications action.
Frequently asked questions
Can it support multiple PR clients and accounts?
Yes. We can configure routing, terminology, permissions, approval steps, templates, and reporting by client, account, campaign, or team.
Does it write or approve final media statements?
It can prepare an approved draft or acknowledgement, but it does not invent facts or approve final statements. Authorized communications and client teams remain responsible for the final message.
Can it handle journalist inquiries and interview requests?
Yes. It can capture outlet, journalist, topic, deadline, spokesperson, and briefing context, then route the request to media relations or account leadership.
Can it triage media-monitoring and reputation alerts?
It can organize alerts and coverage context using your taxonomy and escalate sensitive topics according to your process. Your team decides the strategic or crisis response.
Can it support events, approvals, and client updates?
Yes. It can classify event logistics, content approvals, vendor requests, and client follow-up, then route them to the appropriate account or operations owner.
How is it customized for our accounts and approval workflows?
We configure your clients, campaigns, media protocols, templates, systems, permissions, disclosure rules, escalation boundaries, tone, and reporting needs before launch.
